How to Order Your Sketchus Portrait
Order your personal portrait online, from the photos you choose.
Select your options and upload photos now, or send them later with your order number. If you need advice first, we can check your photo for free.
How your order works
1. Choose your options and photos
2. A real artist creates your portrait
3. Free preview by email before shipping
Getting started
Choose your portrait and add your wishes
Select style, size and the number of people or pets. Upload your photos now or send them after ordering.
Tell us about expressions, arrangements or important details in the order notes.
- Clear faces and important details
- Natural light where possible
- Close-up references are helpful
- Separate photos can often be combined
- Older or unclear photos can be checked first
- Memorial references are handled with care
What can your portrait include?
People and pets can often be brought together from separate photos into one natural composition.
Older or damaged photos can be reviewed before you order.
Memorial portraits are planned respectfully from the references you have.
Dogs, cats, horses and other pets can share a portrait.
A home, vehicle or hobby can be part of a personal request.
Choose a memory for a birthday, wedding, parent, grandparent or partner.
With Express, production takes 5–7 days. Shipping time is additional.
Your questions, answered
Find the answer you need about ordering, photos, payment, production and shipping.
Ordering
How do I order a portrait?
Choose your portrait, style, size and people or pet count in the online shop, then add it to the cart and complete checkout.
Upload your photos with the order, or use the link in your automatic order email to send them later and view your order status. You can also contact us by WhatsApp or email with your order number.
Learn more: Order your portrait
Can I order through WhatsApp?
We recommend ordering through the online shop so your options and payment are recorded together.
WhatsApp is available for help with photos, style, combinations, memorial requests or an important date.
Learn more: Ask on WhatsApp
How is a pencil portrait created?
A real Sketchus artist draws your subject by hand from your photo.
Choose the size and people or pet count on the product page and add any special wishes.
If you are unsure about the reference or finish, ask for a free photo check before ordering.
Can I cancel my order?
Contact us as soon as possible with your order number if you need to cancel.
Cancellation is usually easier before the artwork has started. Once work has begun, costs may apply depending on the work completed; we review the request individually.
Where can I see examples?
Look at the product images, inspiration pages and customer reviews. Before-and-after pictures, family portraits, memorials and pet portraits show how the artwork is created from photos.
Learn more: Read customer reviews
Price and payment
How much does a portrait cost?
The price depends on style, size, people or pet count, product and production options. Select your options on the product page to see the exact current price before ordering.
Learn more: Order your portrait
Does combining several photos cost extra?
Combining reference photos is included when you have selected the correct number of people or pets.
Send the references first if you are unsure; we can check whether the combination is suitable and suggest an arrangement.
Learn more: Free photo check
Which payment methods can I use?
Available methods are shown at checkout and depend on your order and market. Options may include PayPal, Klarna, cards, Apple Pay or Google Pay.
I missed a Klarna payment. What should I do?
Check your Klarna account or contact Klarna directly about the payment. If you also need help with the portrait order, contact Sketchus with your order number.
Can I pay in installments or make a partial payment?
Installments, where available, are shown at checkout through the payment provider. We generally cannot arrange a manual partial payment directly with Sketchus.
Is there a money-back guarantee?
Your portrait is made individually from your photos and wishes. If something is not right, contact us with the details; we review the case fairly and work with you toward a solution.
Photos and references
Can you include someone who has passed?
We can often combine family members from separate references, including a loved one who is deeply missed.
We review memorial references carefully and plan a calm, respectful and natural-looking portrait.
Learn more: Read about memorial portraits
Can people and pets share one portrait?
Often, yes. You can request a family portrait with a dog, a couple with a cat or a memorial including a pet. Select the total number of people and pets in the order options.
What if my photo is old or unclear?
Send the photo for a free check before ordering. Older, small or blurry references can often be reviewed for suitability.
Faces, eyes and the important features need to be visible enough for the artist to work from.
Which photo should I choose?
Choose the expression, angle and memory you want to keep in the artwork.
Send several references if you have them. We can help choose a suitable photo or check whether they can be combined.
Will I receive a preview?
Every new custom portrait order includes a free preview by email after the artwork is finished and before shipping. Changes within the scope of your order are included.
For complex compositions from several photos, a composition draft can also help confirm the arrangement before drawing begins.
Production time
How long does production take?
Production depends on style, size, people or pet count, photo quality and complexity.
With Express, production takes 5–7 days. Shipping time is additional.
I need a portrait urgently. What should I do?
Send your photo and required date before ordering so we can check whether Express is realistic for your request.
Learn more: Ask on WhatsApp
My gift date is more than 60 days away. What should I choose?
Choose standard production if you have plenty of time. Current offers may be available on the discount page or through the newsletter; check the applicable offer before ordering.
Learn more: View current offers
During production
When will I receive my order confirmation?
An order confirmation is sent automatically by email after you order. Keep this email: it includes a link to upload any missing photos and view your order status. Check the spam folder too. If it is missing, contact us with the name and email used for the order.
I uploaded the wrong photo. What should I do?
Send the correct photo as soon as possible by WhatsApp or email with your order number. The reference can usually be changed more easily before the artist has started.
Can I change the size or add people after ordering?
Contact us as soon as possible with your order number. We check whether the change is still possible; more people, a larger size or a different style may cost extra.
My required date is close. What should I do?
Contact us promptly with your order number and required date. We will check whether Express or another available option is realistic.
Can I add framing?
Yes. Add the matching framing service as an optional extra with your portrait order.
What if I want changes after seeing the preview?
Send specific feedback about expression, details, contrast, background or arrangement. Clear notes help your artist assess the changes.
The aim is an artistic portrait based on the photo, rather than an exact photographic copy. Changes within your order scope are included.
Can I order an extra Art Print later?
Often, yes. Contact us with your order number to check whether additional prints of your finished portrait are available.
Shipping
How can I track my order?
After dispatch, a shipping confirmation includes a tracking number when the selected shipping method provides tracking.
My portrait has not arrived. What should I do?
Check the tracking information after receiving the shipping confirmation. If it does not explain the delay, contact us with your order number so we can help.
What if the portrait arrives damaged?
Contact us promptly after delivery and send photos of the packaging and damaged artwork. We will review the damage and help find a solution.
I lost my review link. Can you send it again?
Contact us if you cannot find the review link. We can send the appropriate link again.
Other questions
Can I share my portrait on social media?
Yes. You can share your portrait and tag Sketchus if you wish. We appreciate real customer pictures and experiences.
Will there be a Sketchus logo on my artwork?
No. The finished portrait does not carry a Sketchus logo; the artwork belongs to your subject and memory.
Where can I find current offers?
Check the discount page or newsletter for current codes and offers. The applicable conditions are shown with the offer.
Learn more: View current offers
Contact
How can I contact Sketchus?
Contact us by WhatsApp or email. Include your order number, reference photo and question where relevant so we can help more quickly.
Learn more: Ask on WhatsApp
Ready to order your portrait?
If you are unsure, send your photo first and we will recommend the best option.