FAQs
Order
How can I order a portrait from Sketchus?
Due to the high number of orders and processing order, the best way to order is via our online shop:
Now go through the following steps after you have found a suitable style:
1. Select the desired type (Fine Art Print - print - or premium - hand drawing) and select the size and number of people or animals.
2. Then upload up to 4 templates. Don't worry, if you don't have one ready yet, you can send it to us later via email or WhatsApp.
3. Click “Add to cart”.
4. If everything is good, go to the shopping cart and click "Checkout"
5. Enter address data
6. Select the desired production time
7. Select the desired payment method
If necessary, confirm with the payment provider (automatic forwarding to Paypal, Klarna)
8. Complete your order.
You will then receive a confirmation of receipt from us. If all information and templates are ready and receipt of payment has been registered with us, we will start with your drawing as quickly as possible.
When making a bank transfer, be sure to write the order number in the intended purpose so that we can allocate your payment quickly and correctly!
Can I order through WhatsApp?
Custom Hand-Drawn Portrait From Photo
Art Print or Original: what is the difference?
- If you want a highly detailed hand-drawn piece of art, Premium is the right choice. Here you will notice a high degree of subtlety and contrast in the portrait sent to you.
(Average 10 days for completion and shipping)
- If you need our professional hand drawing faster, which is initially delivered as a print, Fine Art Print could be your solution.
Due to the reduction in production time, the details and contrasts are not as pronounced as with Premium . The price is also lower.
Can I cancel my order?
If you cancel within 24 hours of ordering, we will issue a full refund.
If the cancellation request is received after 24 hours and we have already started drawing, we will charge a fee of 10 - 20% of the portrait price, otherwise you will also receive a full refund in this case.
The quickest way to get the status is via WhatsApp:
Be sure to give us the order number
Where can I find examples of Sketchus drawings?
We would be happy to present some of our work in our gallery
There you will find how we create an individual portrait from several templates, depict people and animals individually and together or even incorporate the environment such as your favorite vehicle:
Price & Payment
How much does it cost to have a picture drawn?
The final price depends on the selected style, finish, size and number of people or pets. An Art Print reproduces the artist’s completed work; Original is the physical artwork itself.
Select your product options to see the current final price before ordering.
Choose your portrait options
Does combining photos or using an old photo cost extra?
One of our specialties is to create a portrait from several templates you provide, which, for example, should be made up of individual images into a family photo.
As with photos that have yellowed, for example, you can also recognize the details that were there and use them to draw something new for you.
We can offer you both at no additional cost.
Which online payment methods can I use?
You can order and pay online without hesitation. We work with the most important online payment services such as Paypal, Klarna, Klarna installment payment, Mastercard or Visa. Of course, we also accept advance payment and bank transfer, but Google Pay and Apple Pay are also possible.
Through the interface to the payment providers, you can choose a secure and fast payment in the shop. With certain payment methods such as bank transfer, it may happen that we are only notified of receipt of payment a few days later.
I missed a payment. What should I do?
You can also make the transfer to us a little later, but please note that if we do not receive payment we will cancel your order within 10 days of ordering.
If you would like to cancel the order beforehand or manage to transfer it in time, then contact us via WhatsApp with the order number and your name.
Please also note that we only start drawing after receipt of payment!
Can I pay in installments or make a partial payment first?
We can offer installment payments through our partner Klarna. A possible credit check would be carried out by the payment provider, unfortunately we have no influence on this.
Unfortunately we cannot offer partial payment.
Is there a money-back guarantee?
We cannot offer you a money-back guarantee. The portraits are individually made products that are drawn specifically for you.
However, we are convinced that you will be delighted with your purchasing experience and will not even think about returning it. If this is still the case, send the item back to us after prior arrangement within 30 days of receipt and we will refund you 70% of the purchase price.
reference photos
Can you combine photos for a memorial portrait?
Yes, we draw a high-quality, attractive portrait from each of your templates and can also create a larger work of art from several images. Our artists can also create the feeling that everyone was present in the moment.
Example of combining many photos and ordering online: Link Order online
Can I order a portrait drawing of people and animals?
Yes, of course! Did you know that Sketchus has made it its favorite task and topic to combine templates of people and animals into a work of art.
What do I do if my reference photos are not of good quality?
No worries! The Sketchus team has been working as artists in painting for more than 15 years. One of our specialties is working with very blurry or old photos and creating a work of art from them. We have many project examples, references and experience in the field of reconstruction, work and restoration of old photos.
Which reference photo should I choose?
In order to get the best possible result, we need your most current and clearest reference photos from you.
The following conditions are most suitable:
- Close ups
- Natural daylight without flash
- Sharp images (No blurring or blurring)
- Complete image of the person/face (ears and hair can be seen completely and clearly)
If you have any questions, just send us a message via WhatsApp. We can help with reference photos, styles and questions about your order.
Will I receive a preliminary draft?
Your artist uses the reference photos and wishes you send with your order to plan the portrait’s arrangement and details.
For a combined or more complex reference, explain:
Who should appear in the portrait.
The correct number of people or pets.
Which expression or arrangement matters to you.
Any details you want the artist to consider.
Composition and finished-artwork preview:
A preliminary composition, when needed, helps discuss how separate references fit together. It is distinct from the finished-artwork preview.
Every new custom portrait order includes a free preview by email after the artwork is finished and before shipping. Changes within the order scope are included; no preview add-on is needed.
Production time & delivery time
How long does portrait production take?
Standard portrait production usually takes 2–4 weeks. Express production takes 5–7 days when available.
Choose the available production option on your portrait order.
Express: faster artwork creation when offered.
Standard: the usual production schedule.
The available option and final price are shown before ordering.
Production and shipping are separate.
Shipping options and costs depend on the destination and are shown at checkout.
Ask us about your photo and a fixed date before buying.
I need a portrait urgently. What should I do?
Is there too little time? The following suggestion might help you:
Order an art print with the express production time (5 days).
That means:
- We will draw your drawing for you on art paper.
- Once completed, it will be scanned and sent to you via email in high resolution.
- You can print these out directly and give them away on time.
- You will receive the premium art print a few days later and just have to replace it with the printed drawing.
I don't need the picture for 60 days or more, is there a good deal?
If you are ordering well ahead, check the eligible discount with code 60TAGE at checkout. The existing code currently offers 10% off the order. Confirm eligibility and the final discount before payment; shipping is shown separately.
In the process of drawing
When will I receive the order confirmation?
We send confirmation immediately after every order and payment has been received. However, if you have not received one, please check your spam folder; with some email providers it happens that our order confirmation is filtered out.
You are also welcome to contact us via WhatsApp and inquire about the status.
I uploaded an incorrect reference photo, what should I do?
You can send us the correct reference photo via WhatsApp. Please tell us your order number and which templates should be used if there are several.
I want to edit, add people or change the size of my order, what should I do?
If we haven't started drawing yet, we will correct your order and send you a confirmation email. You only have to pay the outstanding amount. Alternatively, you can cancel the order and order again yourself. Please notify us via WhatsApp as soon as possible so that we can help you.
My gift date is close. What should I do?
Don't worry, we definitely haven't forgotten you! Our orders are signed as quickly as possible and in the order in which they are received based on the urgency of the order.
A good picture takes time to draw and edit. If you need your order urgently in the next an expedited timeframe and are worried, then ask us directly via WhatsApp, we will respond within 5-10 minutes.
Can I add framing?
Add framing service where offered with your selected portrait. Check the available options and suitability for the artwork before adding it.
If your order is already placed, contact us with the order number so we can check whether framing can still be added.
Choose from the available Black or White options shown for the framing service.
What if I would like changes after the preview?
We're sorry to hear that, but don't worry, we're happy to offer you 3 options and hope you're okay with one.
1. We will correct it as quickly as possible and send you another preview.
2. We will refund you 70% of the portrait price and you take the drawing as it would be
3. We will redraw it as an Fine Art Print within an expedited timeframe. The art prints offer almost the same high quality level as the premium drawings.
Our artists represented around the world draw high-quality pictures. After completion, these are scanned and printed by us, so we can send them faster. (No import necessary) You don't need to pay anymore and we will refund you 30% of the portrait price.
Can I order an extra Art Print in another size?
You don't have to order Fine Art Print/Premium again, you can order additional Artprints from us. This is an offer only for customers who have already ordered. Please enter your order number in the field.
Delivery process
How do I track my order?
After we have finished drawing and packing your order, we will ship it with DHL. You will receive a shipping confirmation with the tracking number so you can view the shipment status.
My picture still hasn't arrived, what can I do?
If you still have not received your order 10 days after the shipping confirmation, please notify us immediately via WhatsApp.
If you ordered an art print, we will send you a new copy at no additional cost.
Since the other styles are unique, we submit an investigation request to DHL.
What if my portrait arrives damaged?
We always pack the portraits very carefully to prevent possible damage, unfortunately we have no influence on the delivery itself. If the portrait is damaged, please send us a picture of the packaging and the portrait so that we can complain to the supplier .
We would like to send you a free fine art art print as a replacement for the circumstances and need 2 days before we can send it.
How can I share my Sketchus experience?
A few days after shipping confirmation, we will send you an email with a link to Trustpilot where you can help us with a positive review. You are also welcome to rate us directly if you no longer have the email ready or would like to do so beforehand. Go to this
Other questions
Can I post my drawings on social networks?
Yes, of course, for private purposes you can share it as you like and feel free to put in a good word for us, it makes us very happy to become better known. However, commercial use is not easily possible because copyright is violated. If you would like to use our drawings for business purposes, please contact us in advance so that we can discuss this in more detail.
Will the Sketchus logo appear on my artwork?
After the drawing is finished, the Sketchus artist will sign the image. The Sketchus logo is merely a watermark for the images on our website and does not appear in the original image.
Are there discounts at Sketchus?
Our newsletter shares portrait offers and updates. If you have a valid voucher code, enter it at checkout to see the eligible discount before payment.
How can I contact Sketchus?
If you have other questions that are not answered here, please contact us via WhatsApp or email.
We try to answer all questions as quickly as possible!